Tech Support: 0 (800) 503-111
Help Desk: 0 (800) 503-111
Email:
Contact center "Quality and service": 0 (800) 503-111
According to the decree of the Cabinet of Ministers of Ukraine to board any train starting from 21.10.2021 all passengers
over 18 years of age need to provide vaccination certificate or COVID-19 negative test (valid for 72 hours).
Additional requirements for foreign travelers may apply.
Let's care about each other's safety!

Tickets purchased online (if the ticket was not printed out at the railway ticket office) can be returned
in the "Ticket return" section of the users account after the registration.

Payments for the returned electronic tickets are automatically refunded to a bank card within a 30 days period.
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