Tickets that were bought on the Internet, from stations closed for boarding, are refunded with deductions in accordance with the "Rules".
Information for passengers
Travel documents (ETD) on trains for Ukraine-Poland railway connection
Attention! Registration of ETD in the Ukraine-Poland connection is carried out only for the coaches of JSC "Ukrzaliznytsia". Registration of ETD is not carried out for the travels by the territory of Poland. For the train №51/52 Lviv – Wroclaw, registration is carried out for the coach №2 (UZ), and is not carried out for the coach №1 (PKP).A limited number of seats is available in the Poland-Ukraine connection for the registration of ETD via the Internet. To register a ticket from the Poland's automated system, contact a specialized ticket office for international travels
Traveling in Ukraine – Poland railway connection only by printed ETD
Traveling by trains №51/52 Lviv – Wroclaw – Lviv (including the coach Kyiv – Wroclaw – Kyiv) and №67/68 Kyiv – Warsaw – Kyiv is carried out on the basis of electronic travel documents provided that they are printed on paper
Return of the ETD in Ukraine-Poland railway connection
Boarding documents for international trains №67/68 Kyiv – Warszawa, №51/52 Lviv – Wroclaw, №749/052 Kyiv – Wroclaw (through coach) may be returned on the website booking.uz.gov.ua.The return of boarding documents for these trains is carried out by complaint procedure at the ticket offices of JSC “Ukrzaliznytsya” in the following cases:- for trains №067К Kyiv – Warszawa, №051Л Lviv – Wroclaw, №749Д Kyiv – Wroclaw later than one hour before the departure of these trains from the initial station (Kyiv, Lviv);- for train №068Л Warszawa – Kyiv later than 25 hours before the departure of the train from the initial station (Warszawa);- for train №052Л Wroclaw – Lviv – Kyiv later than 20 hours before the departure of the train from the initial station (Wroclaw)
Використання поштових адрес російських доменів
Шановні Користувачі! На виконання законодавчих актів, Інтернет-провайдерами України заблокована відправка електронної пошти на адреса домена mail.ru. Прохання, при введенні реквізитів для відправки електронних проїзних документів не вказувати поштові адреси російських поштових доменів
Оформлення проїзду на поїзди до Луганської та Донецької областей за 45 діб
Відтепер квитки на поїзди, що курсують до Луганської та Донецької областей, можна придбати не за 30, а за 45 діб до відправлення поїзда. Для зручності пасажирів Укрзалізниця збільшила термін попереднього продажу квитків на 17 поїздів східного напрямку, крім швидкісних поїздів Інтерсіті+.За 45 діб до відправлення нині можна придбати квитки на наступні поїзди:№ 10/9 Київ – Маріуполь, № 20/19 Київ – Лисичанськ, № 45/46 Ужгород – Лисичанськ, № 70/69 Львів – Маріуполь,№ 84/83 Київ – Маріуполь, № 92/91 Одеса – Костянтинівка, № 96/95 Маріуполь – Харків, Бахмут, № 104/103 Жмеринка, Київ – Маріуполь, № 116/136 – 135/115 Київ – Бердянськ, Покровськ, № 124/123 Київ – Костянтинівка, № 126/125 Київ – Костянтинівка,№ 138/137 Хмельницький – Лисичанськ, № 140/139 Дніпро – Лисичанськ, № 142/141 Львів – Бахмут, № 142/141 Одеса – Маріуполь, № 205/206 Покровськ – Харків, № 215/216 Покровськ – Новоолексіївка
Changes of arrival/departure of trains at Lviv station
In connection with the restrictions on motorized transport within Lviv railway station during maintenance work on Dvirtseva Square in order to distribute passenger traffic and decongest the main Lviv railway station, arrival/departure of regional trains №829/830 Lviv-Uzhgorod-Lviv and №702/701 Lviv-Chernivtsi-Lviv from 03.31.2019 is carried out at the suburban railway station (instead of the main Lviv railway station)
Documents required for boarding
Boarding of persons, traveling on full, privilege, including free and group, travel documents, is carried out subject to the availability of a travel document and an identification document (according to paragraph 7.2 of the rules of carriage of passengers, baggage, mail and cargo by the rail of Ukraine). Passengers of preferential categories should additionally carry the original document, confirming their right to preferential travel
Train №031/032 Kyiv – Riga
The boarding documents for the train №031/032 Kyiv – Riga may be returned on the website booking.uz.gov.ua or at the ticket offices of JSC «Ukrzaliznytsia». In order to return boarding documents for the train №031К Kyiv – Riga within one hour before the departure of the train from the initial station (Kyiv) or boarding documents for the train №031Р Riga – Kyiv within 32 hours before the departure of the train from the initial station (Riga) one should perform a claim return at the ticket offices of JSC «Ukrzaliznytsia»
Bonus program
Since 30.09.2013 introduced
Bonus program for passangers of 1st class wagons trains «INTERCITY+»
Travel documents on international trains for traveling within the territory of Ukraine can be purchased only in the ticket offices
Advance booking of travel documents
Advance booking of travel documents for the first date of sale starts at 8 a.m.