Tickets that were bought on the Internet, from stations closed for boarding, are refunded with deductions in accordance with the "Rules". Payment of the cost difference is made on a claim basis. Passenger needs to present the request, EPD and the document for return to the ticket office.
Tickets purchased online (if the ticket was not printed out at the railway ticket office) can be returned in the "Ticket return" section of the users account after the registration.
Payments for the returned electronic tickets are automatically refunded to a bank card within a 30 days period.