about rendering services of selling Travel / carriage documents in passenger traffic through the site uz booking.uz.gov.ua
State Enterprise "Chief information center” of the State Administration of Railroad Transportation of Ukraine" (abbreviated name – HIOTS, hereinafter referred to as Executor), which operates on the basis of contracts concluded with the State Enterprise "Donetsk Railway", State territorial-sectoral association "Lviv Railway", State Enterprise "Odessa Railway", Statutory territorial-sectoral association "Southern Railway", State territorial-sectoral association "South-Western Railway", State Enterprise "Prydnieprivska Railway" (hereinafter - Carriers), publishes this Agreement of public offer about rendering services to individuals acceding to the terms of the Agreement in order to issue services in registration / return travel / transportation documents in passenger transport and related services through the Site of Ukrzaliznytsia booking.uz.gov.ua (hereinafter - Agreement).
Contract Offer is public and, according to Article 633, 641 of the Civil Code of Ukraine, the terms are the same for all consumers, the unconditional acceptance of its terms (payment in any manner, in accordance with Part 2 of Art. 642 of the Civil Code) is considered to be an acceptance of this Agreement between the Customer and the Contractor and certifies the fact of its detention.
1. Definition of terms and general provisions
Services - provided by the Contractor possibility of reservation of seats, registration / return of TTD / ETD/ related services provided on the Site, and other consulting and information services.
Travel / transportation document (TTD) - standard document certifying the right to travel by rail or carry luggage.
Order form - a document provided to the Customer as a result of successful registration and payment of TTD and related services on the web site and contains complete information about the upcoming trip (last name and the name of the passenger, station of departure / destination, date of departure / arrival, train, carriage, place etc.) and a unique number.
Order form is not valid for boarding or travel on the train, luggage transportation by rail and it should be mandatory exchanged to the TTD in any automated booking office on the territory of Ukraine.
Electronic travel / transportation document (ETD) - an electronic document created as a result of successful registration and payment of the EPD on the Website with complete information about the upcoming trip and baggage (first and last name of the passenger, station of departure / destination, date of departure / arrival, train number , carriage, place etc.) and a unique number.
Boarding document (visual form of electronic travel document) - the settlement document, received by the Customer as a result of successful registration and payment of electronic travel document on the website.
Boarding pass entitles you to board the train and travel with no resort to the ticket office on the territory of Ukraine.
Transportation document - (the visual form of electronic Transportation document) - the settlement provided to the customer as a result of successful registration and payment of the electronic transportation document on the Web site.
The transportation document, issued in the EPD, gives the right to transport baggage with no resort to the ticket office on the territory of Ukraine.
Reservation – allocation of places in the train for a certain period of time on the basis of registration and payment of the service on the website-and further purchase of travel document in any automated booking office in the territory of Ukraine or through the Site.
The document on services - accounting document received by the Customer as a result of successful registration and payment of reservation or other services.
The document on the return - the settlement document, which is based on the results of successful return of EPD through the web site.
Executor fee - the cost of registration / return of TTD / ETD or reservation of seats through the web site.
Website – the software of SE "Chief information center ", which is available in the Internet at booking.uz.gov.ua.
PAK ETD PT - software and hardware of SE " Chief information center " on issuance of travel documents in oreder to provide the passengers transportation.
Customer - an individual who agreed to the terms of this Agreement in order to obtain the services of reservation or purchase / return of TTD / ETD in accordance with the terms of this Agreement.
Parties - the combined name of a customer and supplier.
2. Scope of the Agreement
2.1. Hereunder Customer orders, and the Contractor undertakes the responsibility to provide services of registration / return of TTD / ETD, reservation of seats, registration of related services in passenger traffic through the site.
2.2. The service is regarded provided by Executor and received by Customer in full scope from the moment of sending to Customer by means of PAC ETD PT unique number of order-form, boarding document, transportation document, document of return or a document on services.
2.3. By agreeing to the terms of the Agreement, the Customer confirms that he is closely acquainted with the clauses of this Agreement and the information published on the website, as follows:
- The order of providing services for registration / return of travel / transportation documents in passenger transport and related services through the Site of Ukrzaliznytsia - booking.uz.gov.ua;
- The rules of carriage of passengers, baggage, mail and cargo by the rail of Ukraine.
2.4. By agreeing to the terms of the Agreement, the Customer confirms its capacity and capability, including 18 years of age, the legal use of bank payment cards, as well as awareness of his responsibility for the obligations imposed on him as a result of this Agreement.
3. Cost of services and payment
3.1. The fee of Executor for the reservation of seats or registration / return of TTD / ETD established by the Executor and amounts to:
- Reservation of one place - 17 hrn. with VAT;
- Registration / return of one TTD - 7 hrn. with VAT;
- Registration / return of one ETD - 7 hrn. with VAT
3.2. The customer pays the cost of reserved seats, the cost of TTD / ETD collected by the Executor by their 100% payment by the means of payment, provided on the website, and in accordance with the rules of payment systems.
3.3. The cost of TTD / ETD are considered to be paid if the payment system provides information that funds are debited from the account of the Customer in favor of the Executor.
3.4. The Executor ‘s fee for services can not be returned, except the occasions which occurred due to the fault of the Executor or Carriers.
3.5. Return of the unused TTD / ETD, registrated through the Web site that is in accordance with the rules of payment systems.
4. The rights and obligations of the Parties
4.1. Executor is obliged to:
- provide services under the terms of this Agreement;
- provide opportunity to pay for Services by means of payments available on the Website;
- provide support on the use of the website booking.uz.gov.ua and Services;
4.2. Executor has the right:
- refuse to provide services in case of improper performance by Customer its obligations under this Agreement.
4.3. Customer is obliged:
- comply with the terms of this Agreement;
- Stick to the rules of carriage of passengers, baggage, mail and cargo by the railroad of Ukraine.
4.4. Customer has the right:
- demand from Executor to provide services in accordance with the terms of this Agreement;
- while registrating the trip via boarding pass to board the train with no resort to the ticket office.
5. Responsibilities of the Parties and the Settlement of disputes
5.1. Responsibility for loss, transfer or dissemination of information stated in the order form or boarding pass is fixed upon the Customer.
5.2. The Contractor shall not be liable for non-receipt of services by the Customer under the following conditions:
- Cancelation of the trip by the Customer without return of TTD / ETD;
- The falsity of the data stated by the customer on the web site (the passenger's name, date of travel, etc.)
- Other conditions not related to reservation of seats, registration / return of TTD / ETD and related services on the Website.
5.3. All disputes related with obtainment of Services by Customer shall be resolved by Parties using Customer personal data, which were given him during registration. In case personal data specified in a way that does not allow identify the recipient of the Services, the Executor has the right to refuse Customer in investigation of controversial issues.
5.4. Being registered on the Web Site Customer is responsible for maintaining the confidentiality of his own login and password. All activities involving the login and password of the Customer are personally considered to be executed personally by the Customer.
5.5. Executor does not take responsibility for failure to obtain a number of order–form or boarding pass by Customer in case if reason for such failure is problem with Customer's hardware or/and connection. In such case, Customer must contact Support service of Executor by phone and send an e-mail by address, which is on the main page of the Website http://booking.uz.gov.ua within 1 hour after payment was executed.
5.6. All disputes that may arise concerning this Agreement or in connection with its implementation Parties should settle by negotiation. Pre-trial dispute settlement procedure is mandatory.
5.7. If the parties can not reach agreement on the contentious issue through negotiations, these issues shall be resolved in accordance with current legislation of Ukraine.
5.8. All issues not regulated in this Agreement shall be governed by current legislation of Ukraine.
6. Contacts of the Contractor and the twenty-four-hour customer support
Address: 01030, Kyiv, str. Franko, 21